Strengths
Internal strengths: things your organisation does better than others, or resources you have that competitors do not. Think knowledge, brand, customer base, technology, financial position, talent, processes or location. A strength only counts as a strength if the market or the customer values it.
Questions that help
- ·What do we demonstrably do better than our competitors?
- ·Which resources do we have that are scarce or hard to copy?
- ·Why do customers choose us and keep coming back?
Example
A strong brand name in the construction sector, a loyal base of more than 80 SME customers with low churn, and a product with integrations competitors lack.
Common mistake
Writing down everything you do as a strength. A strength is relative: it only counts compared with a competitor or an alternative.
